Privacy and Cookies Policy
Last updated: 28 October 2026
1. Data controller
The controller of the personal data collected through this website and online shop is:
Veicomer Comercio Pecas e Veiculos Lda
VAT number (NIF): 502370777
Address: Praceta Domingos Rodrigues nº4, 2685-327 Prior Velho, Portugal
Email: geral@veicomer.com
Phone: +351 21 944 02 06
VEICOMER processes personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and the applicable national legislation, namely Law no. 58/2019 of 8 August and Law no. 41/2004 of 18 August on electronic communications and cookies.
2. Scope
This Privacy and Cookies Policy explains what personal data we collect, for what purposes, on what legal basis, how long we keep it, who we share it with and what rights data subjects have.
It applies to everyone who visits the veicomer.com website, creates a customer account, places orders or contacts us through the forms available.
3. Personal data we collect
We only collect the data needed for the purposes set out in this Policy:
- Customer account: name, email, password (stored in encrypted form) and, if provided, phone number.
- Orders and invoicing: name, company, VAT number, billing and shipping address, phone, email, products ordered, amounts and order history.
- Payments: the payment method chosen and information on the payment status. VEICOMER does not have access to, nor does it store, full bank card details.
- Contact and quote request forms: name, email, phone, component or engine reference, service required, message and any photographs you choose to send.
- Communications: the content of messages and emails exchanged with us.
- Technical data: IP address, browser and device type and pages visited, collected automatically for the operation and security of the website.
We do not intentionally collect special categories of data (for example, health data). Please do not include them in the messages or files you send us.
4. Purposes and legal basis for processing
We process personal data for the following purposes:
- Managing customer accounts and orders (processing, payment, shipping, delivery, returns and guarantees): performance of a contract or of pre-contractual steps taken at the data subject’s request.
- Invoicing and compliance with accounting and tax obligations: compliance with legal obligations.
- Replying to contact and quote requests, including the technical assessment of components based on the photographs sent: pre-contractual steps taken at the data subject’s request and VEICOMER’s legitimate interest in replying to the requests received.
- Handling complaints and disputes: compliance with legal obligations and the legitimate interest in defending VEICOMER’s rights.
- Operation and security of the website (session, shopping cart, fraud and abuse prevention): legitimate interest and the technical need to provide the service requested.
VEICOMER does not send marketing communications without your prior consent. Should a newsletter become available, it will only be sent to those who expressly subscribe to it, and consent may be withdrawn at any time.
No decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject are made.
5. Retention periods
Personal data is kept only for as long as necessary for the purposes for which it was collected:
- Order and invoicing data: for the legal retention period for accounting and tax documents (currently 10 years).
- Customer account: while the account remains active. You may request the deletion of your account at any time, without prejudice to keeping the data the law requires us to retain.
- Contact and quote requests that do not lead to an order: up to 2 years after the last contact.
- Complaints and disputes: until final resolution and for the applicable limitation period.
After these periods, the data is deleted or anonymised.
6. Sharing data with third parties
Personal data is only shared when necessary for the purposes set out, with:
- Payment service providers: Eupago (Multibanco, MB WAY and credit card) and, where available, PayPal. These entities process payment data in accordance with their own privacy policies.
- Carriers and logistics operators (for example, TNT, UPS or other entities selected by VEICOMER): name, delivery address, phone and email, to make the delivery.
- Technology service providers: website hosting, technical maintenance, email and certified invoicing software, acting as VEICOMER’s processors and only processing data on our instructions.
- Public authorities (for example, the Portuguese Tax and Customs Authority or customs authorities), when required by law.
VEICOMER does not sell or transfer personal data to third parties for marketing purposes.
7. International transfers
As a rule, personal data is processed within the European Economic Area. For orders delivered outside the European Union, the data needed for delivery and customs procedures is shared with the carriers and authorities of the destination country. Where a service provider processes data outside the European Economic Area, VEICOMER ensures that appropriate safeguards are in place, in accordance with the GDPR.
8. Security
VEICOMER adopts appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration or disclosure, including encrypted communication (HTTPS) across the whole website and restricted access to data by authorised persons only.
9. Data subject rights
Under the GDPR, you may at any time:
- access your personal data;
- request the rectification of inaccurate or incomplete data;
- request the erasure of your data, where there is no legal obligation to keep it;
- request the restriction of processing;
- object to processing based on legitimate interest;
- request the portability of the data you have provided to us;
- withdraw your consent, where processing is based on it, without affecting the lawfulness of processing carried out up to that date.
To exercise these rights, contact us by email at geral@veicomer.com or by post at the address given in section 1. We may ask for additional information to confirm your identity. We will reply within one month, which may be extended under the terms of the law.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.
10. Cookies
10.1. What cookies are
Cookies are small text files that a website stores on your device when you visit it. They make it possible, for example, to keep you signed in or to remember the products in your shopping cart.
10.2. Cookies we use
At present, the VEICOMER website only uses strictly necessary cookies required for it to work. These cookies do not require prior consent, because without them it is not possible to provide the service you request (for example, making a purchase).
| Cookie | Source | Purpose | Duration |
|---|---|---|---|
| wp_woocommerce_session_* | WooCommerce | Identifies the shopping session and stores the cart contents | 2 days |
| woocommerce_cart_hash | WooCommerce | Detects changes to the shopping cart | Session |
| woocommerce_items_in_cart | WooCommerce | Indicates whether there are products in the cart | Session |
| wordpress_logged_in_*, wordpress_sec_* | WordPress | Keeps you signed in to your customer account | Session or up to 14 days (“Remember me” option) |
| wordpress_test_cookie | WordPress | Checks whether the browser accepts cookies | Session |
| trp_language | TranslatePress | Stores the language chosen (Portuguese or English) | Up to 30 days |
The website does not use analytics, advertising or social media cookies. If we start using this type of cookie in the future, we will only do so with your prior consent and this Policy will be updated.
10.3. Third-party services
Some links on the website lead to external services (for example, Google Maps on the Contact page, or the payment platforms at checkout). When you access these services, the privacy and cookie policies of the respective entities apply.
10.4. How to manage or disable cookies
You can view, block or delete cookies in your browser settings. Please note that if you block strictly necessary cookies, some features, such as the shopping cart, the customer account or the checkout, will no longer work properly.
11. Changes to this Policy
VEICOMER may update this Privacy and Cookies Policy whenever necessary, namely due to legal changes or changes to the services provided. The current version is always available on this page, together with the date of the last update.
12. Contacts
For any questions about this Policy or about the processing of your personal data, contact us by email at geral@veicomer.com or by phone on +351 21 944 02 06.
